Refund Policy
Version 2026-09-26.
Who refunds you
Your subscription is sold by Paddle.com Market Limited, acting as merchant of record. They take the payment and they issue the refund. Their terms apply to the transaction.
This page tells you what we ask Paddle to do on our behalf, and what your rights are regardless of what this page says.
The free week comes first
You get 7 days free. No card needed, so nothing can be charged.
On day 5 we mail you that two days are left. If you do not pick a plan, nothing happens and nothing is charged.
The refund window
You can ask for your money back within 14 days of your first payment. No reason needed.
The 14 days start on the day of your first payment.
If you are in the EU, EEA or UK
You have 14 days to withdraw from the contract after your first payment, no reason needed.
You get your first payment back in full, even if you have already used the app.
Use Withdraw from contract on the Subscription page in Settings. You see straight away what you get back, the confirmation comes by mail, and the refund usually shows on your card within a few days.
This is your legal right. Nothing on this page reduces it.
If you are outside the EU
Once the 14-day refund window above has closed, this is where we stand.
You forgot to cancel and did not use it. Write to us. We refund the period you were charged for. We do not ask why, and this is not a one-time favour.
You cancelled but were charged anyway. Our mistake. Full refund.
Something was broken and we could not fix it. Tell us what happened. If PAPEPPE did not do what we said it does, you get your money back.
You used it for months and now want a refund. We will not refund that. Cancel and you keep access until the period you paid for runs out.
Annual plans
Cancel an annual plan partway through and you keep access until the year is up. We do not refund the unused months as a rule.
Two exceptions: the 14-day refund window and the withdrawal right above, and the case where you paid by accident and never used the account. Write to us for that second one.
How to ask
Message us in the app, or write to hello@papeppe.com. Tell us the email on the account and roughly what happened.
We answer within two working days. If we agree, Paddle processes the refund and it lands on your card within 5 to 10 days depending on your bank.
Cancelling is not the same as refunding
Cancelling stops the next charge. It does not undo the last one.
You cancel in your account, in a few clicks. You signed up online, so you cancel online. No phone call, no email, and nobody will try to talk you out of it.
Chargebacks
If you think something is wrong, write to us first. We would rather sort it out directly than have your bank do it, and it is faster for you.